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ICT PSS Opportunities, Case Studies, and Examples
The table is colour coded to show where the opportunities exist for the four types of Product Service Systems (PSS). Where there is an 'Ex' in the coloured box it gives a direct link to an example(s) of its application for that type of equipment. The non-coloured boxes under the four types of PSS summarise the existing/potential market, and in what form it takes. Within these boxes there are various links to PSS concept pages. These pages look at the practicality, barriers, financial, social and environmental implications of the concepts. |
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| IT and telecommunications equipment |
Product-oriented services eg service integration (adding products or functionality), product extension (providing upgrades, maintenance) |
Use-oriented service (product owned by the service provider who sells the function not the product) eg leasing and rental |
Result-oriented service eg product substituting service (eg virtual answering service replacing answering machine, web- based information replacing directories) |
Result-oriented service (eg production transferred to user) |
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| Centralised data processing: | Common in business to business. Added functionality and upgrades common for home PCs. | Ex |
Leasing is common in business to business Pay on-demand. Hardware is paid for on usage. |
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| Mainframes | ||||||||||||||
| Minicomputers | ||||||||||||||
| Printer units | ||||||||||||||
| Personal computing: |
Dumb terminals to replace personal PCs Business |
Limited market for user to construct own machines. | ||||||||||||
| Personal computers (CPU, mouse, screen and keyboard included) | ||||||||||||||
| Laptop computers (CPU, mouse, screen and keyboard included) | ||||||||||||||
| Notebook computers | ||||||||||||||
| Notepad computers | ||||||||||||||
| Printers | Ex | Electronic printing | ||||||||||||
| Copying equipment | ||||||||||||||
| Electrical and electronic typewriters | ||||||||||||||
| Pocket and desk calculators | ||||||||||||||
| and other products and equipment for the collection, storage, processing, presentation or communication of information by electronic means | Common in business to business | Common in business to business |
Some could be replaced by web based services via PC |
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| User terminals and systems | ||||||||||||||
| Facsimile | Replaced by emails. This is already happening. | |||||||||||||
| Telex | ||||||||||||||
| Telephones |
Replaced by internet calling via the PC. |
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| Pay telephones | Internet telephone centres. | |||||||||||||
| Cordless telephones | ||||||||||||||
| Cellular telephones |
Cellular to act as cordless telephone and/or in WIFA network |
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| Answering systems | Common in business to business | Virtual answering machine. Already an established service. | ||||||||||||
| & other products or equipment of transmitting sound, images or other information by telecommunications | Some could be replaced by web based services via PC | |||||||||||||